FAQ

Found an item, person or pet?

How do I sign up while linking an item?

How do I open the attachment cable?

How does NoLongerLost work?

I can't sign in. What should I do?

How do I reset my password?

How do I change my email address?

How long does shipping usually take?

What is the return policy?

Do I need to enter my phone number?

I received the package but it is damaged. What now?

Where do you ship to?

I lost my object. What should I do?

What is a QR code?

Why is my lost item so likely to come back thanks to NoLongerLost?

How does the NoLongerLost wallpaper work?

Setting the NoLongerLost wallpaper on my Apple or Android device

How does adding additional contact persons work

Do I need to download an App?

Why should I choose passive tracking?

Are there fees if my valuables are found?

Does the finder see my personal information?

What do you do with my data?